Shipping Policy

Overview

This shipping policy outlines all rules and information related to order processing, shipment, delivery timeline, shipping costs, customs handling, tracking and potential delivery exceptions for all orders placed on our website. By placing an order with us, you acknowledge and accept all terms listed within this policy.

Order Processing Time

Once we successfully receive and confirm your payment, we will begin processing your order. All in-stock items will be packed and dispatched within 1 to 3 business days. Order processing includes inventory verification, quality inspection, packaging preparation and handover to our logistics carrier. Please note that order processing does not include transit time.

Delivery Estimate

After your package is handed over to the logistics carrier, the estimated transit time to your destination ranges from 5 to 8 business days. All delivery times are estimates and are not legally guaranteed. Delivery may experience minor delays caused by global logistics fluctuations, carrier workload, regional sorting schedules, weather events or other unforeseen circumstances beyond our direct control. We will make every reasonable effort to deliver your package within the estimated window.

Shipping Cost & Customs Responsibility

We provide free worldwide shipping on every single product available in our store. There is no shipping fee added to your order at checkout. We take full responsibility for all applicable customs duties, import taxes and tariffs for international shipments. You will not receive any additional bills or hidden fees from carriers or customs authorities when your package arrives. The price displayed on the checkout page is the final total amount you pay for your purchase.

Order Tracking

Once your package has been dispatched, we will send a shipping notification email containing your unique tracking number and tracking link to the email address you used when placing the order. You may use this tracking information to monitor your package’s transit status and location updates. Please keep your order confirmation email for future reference.

Shipping Address Responsibility

You are responsible for entering a complete, accurate and deliverable shipping address during checkout, including recipient full name, street information, city, postal code and region. We are not liable for lost, misdelivered, returned or delayed parcels that result from incorrect, incomplete or invalid delivery information provided by you. If you notice address mistakes immediately after placing your order, please contact our support team through the Contact page as soon as possible before shipment. Address modifications cannot be guaranteed once the package has been dispatched.

Shipping Restrictions

We ship to most countries and regions around the globe. However, a small number of locations have local import restrictions that prevent us from delivering goods there. Before placing your order, if you have concerns about whether shipments can reach your location, please submit an inquiry through our Contact page. We will verify delivery availability for you before you complete your purchase.

Lost or Damaged Packages During Transit

If your tracking shows the package was marked as delivered but you have not received your parcel, or your package arrives with visible external damage, please contact our customer support team through the Contact page promptly. We will work with the logistics carrier to investigate the situation and provide suitable solutions following our internal rules.