Refund Policy

Scope of Policy

This refund and return policy governs all return requests, product inspections, refund approvals, refund processing timelines and excluded scenarios for all merchandise purchased on our website. When you submit a return request, you agree to comply with every requirement set out in this policy.

Return Eligibility Window

You may submit a return request within 60 days after the day you receive your ordered goods. This window starts from the date your package is marked as delivered by the logistics carrier. Any return requests submitted after this period will not be accepted for refund consideration. We encourage you to inspect your boots and test fit within this window to confirm the product meets your expectations.

Condition Requirements for Returned Items

To qualify for return and refund, the returned merchandise must remain in unused, undamaged and fully resalable condition. The original product packaging, tags and attached labels must be intact and returned together with the items. Products that show heavy wear, scratches, mud stains, tearing or damage caused by field use, improper operation, misuse or accidents will not pass our inspection and will not be eligible for a refund. Minor wear from simple try-on is acceptable.

Return Authorization Process

You must obtain official return authorization from our customer support team before sending any items back to us. Please submit your return application through the Contact page, provide your order number and explain the reason for your return. Our support staff will review your request and send you detailed return instructions, including the designated return address and packing guidance. Packages sent back without prior authorization may be rejected or delayed, and we will not take responsibility for such unauthorized returns.

Inspection & Refund Processing Timeline

Once we receive your returned parcel, our product team will conduct a full inspection to verify the item condition. After inspection approves your return request, we will initiate your refund within 5 to 10 business days. The refund will be issued back to your original payment method. Please understand that banks and payment service providers often require extra processing time to post the refund amount to your account. This delay is controlled by your payment provider and outside of our influence.

Partial Refund Circumstances

Partial refunds can be approved in certain situations. If you only return part of items from one order, we will process the refund corresponding to the returned merchandise. If you receive defective or damaged goods upon delivery, please contact us quickly and attach clear photos showing the product defect or damage. Our team will assess the case and decide whether a full or partial refund applies.

Non-Refundable Situations

Returns will not be accepted and refunds will not be issued for goods returned past the 60-day eligibility window, items damaged by customer misuse, heavily worn products, items missing original packaging or tags, and goods altered or modified after delivery.

Refund for Unshipped Orders

If your order has not yet been shipped, you may apply for order cancellation and full refund. Once the package has been dispatched, cancellation is unavailable and you will need to follow the standard return procedure in this policy.